UK Economy (2-5 working days) - Free, UK Express (1-2 working days) - £5, Worldwide Express (1-5 working days) - £15. Please note: For international shipments we are not liable for payment of Customs and Duty Charges. For security purposes, all Louise Black deliveries require a signature. All mainland UK deliveries are sent via DHL, and you will receive a notification on the day of delivery via text or e-mail.
We ship worldwide with DHL. All orders are normally dispatched within 48 hours, UK Economy – 2 to 5 days, UK/Worldwide Express – 1 to 2 days when ordered before 2PM on a working day. As soon as your order has been dispatched we will send you an email with your tracking number. If you can't find your dispatch email, please check your junk mail or spam folders. Otherwise contact us via email at firstname.lastname@example.org and we will resend your confirmation email to you for your reference. Saturday upgrades are available, please email email@example.com to arrange a Saturday delivery service. If you need your garment for a certain date, email firstname.lastname@example.org and we will do our very best!
Once an order has been placed we are unable to make any changes or cancel your order(s). You can return your order once you have received it (please find further details in our return FAQ section). We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign for and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.
We offer Worldwide Express shipping (1-5 working days) - £15.
You can place an order directly on our website, or you can email email@example.com and our sales team will be happy to assist you with your order.
At Louise Black, we take online security very seriously. At no point do we store any financial information on our servers. Louise Black employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server. The transfer of the purchase details from our site to Stripe are encapsulated using their encrypted and digitally-signed protocol, which is secure and tamper-proof. We accept all major international credit and debit cards. Our Customer Service team will be happy to help you with any queries you may have, please email us at firstname.lastname@example.org.
We have an easy returns policy. You can return your order within the UK for any reason up to 14 days from receipt (for UK & international deliveries); the item(s) must not have been worn and must still have the security label intact. Please send returns by recorded or registered mail to: Louise Black LTD, 38 Rookery Lane, Groby, Leicester, LE6 0GL.
If you would like to exchange an item for another style or a different size, please contact our customer service on email@example.com. We will check stock accordingly and confirm how to send your item back to us. Please note: Return costs are not refunded, but we will send out your first replacement item for free. All product returns must be received within 14 days of receipt (UK and International deliveries) and must not have be worn or have the security tags removed.
Please refer to our size chart which is located on every product page to the right of the size choices. If you need any assistance selecting a size, you can email us at firstname.lastname@example.org and we can help you select a size. To help us select a size for you, please let us know your bust measurement, waist measurement and hip measurement along with your height.
If you can't find your confirmation/dispatch email, please check your junk mail or spam folders. Otherwise contact us via email@example.com and we will be able to re-send your email to you for your reference.
The following charts will help you match the designer's size scheme for this product to your usual size.