Delivery

Shopping

Returns

Technical

What are your delivery charges?

UK Economy (2-5 working days) - Free, UK Express (1-2 working days) - £5, Worldwide Express (1-5 working days) - £15. Please note: For international shipments we are not liable for payment of Customs and Duty Charges. For security purposes, all Louise Black deliveries require a signature. All mainland UK deliveries are sent via DHL, and you will receive a notification on the day of delivery via text or e-mail.

How long will my order take to arrive?

We ship worldwide with DHL. All orders are normally dispatched within 48 hours, UK Economy – 2 to 5 days, UK/Worldwide Express – 1 to 2 days when ordered before 2PM on a working day. As soon as your order has been dispatched we will send you an email with your tracking number. If you can't find your dispatch email, please check your junk mail or spam folders. Otherwise contact us via email at hello@louiseblack.co.uk and we will resend your confirmation email to you for your reference. Saturday upgrades are available, please email hello@louiseblack.co.uk to arrange a Saturday delivery service. If you need your garment for a certain date, email hello@louiseblack.co.uk and we will do our very best!

Can I change/cancel my order once placed? Can my parcel be redirected?

Once an order has been placed we are unable to make any changes or cancel your order(s). You can return your order once you have received it (please find further details in our return FAQ section). We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign for and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

I live outside of the UK, can you ship to my country?

We offer Worldwide Express shipping (1-5 working days) - £15.

How can I place an order?

You can place an order directly on our website, or you can email hello@louiseblack.co.uk and our sales team will be happy to assist you with your order.

How can I be sure my payment is taken securely?

At Louise Black, we take online security very seriously. At no point do we store any financial information on our servers. Louise Black employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server. The transfer of the purchase details from our site to Stripe are encapsulated using their encrypted and digitally-signed protocol, which is secure and tamper-proof. We accept all major international credit and debit cards. Our Customer Service team will be happy to help you with any queries you may have, please email us at hello@louiseblack.co.uk.

How do I return an item?

We have an easy returns policy. You can return your order within the UK for any reason up to 14 days from receipt (for UK & international deliveries); the item(s) must not have been worn and must still have the security label intact. Please send returns by recorded or registered mail to: Louise Black LTD, 38 Rookery Lane, Groby, Leicester, LE6 0GL.

How do I exchange an item?

If you would like to exchange an item for another style or a different size, please contact our customer service on hello@louiseblack.co.uk. We will check stock accordingly and confirm how to send your item back to us. Please note: Return costs are not refunded, but we will send out your first replacement item for free. All product returns must be received within 14 days of receipt (UK and International deliveries) and must not have be worn or have the security tags removed.

I'm unsure what size I am, can you help me?

Please refer to our size chart which is located on every product page to the right of the size choices. If you need any assistance selecting a size, you can email us at hello@louiseblack.co.uk and we can help you select a size. To help us select a size for you, please let us know your bust measurement, waist measurement and hip measurement along with your height.

I've not received my confirmation &/or dispatch email?

If you can't find your confirmation/dispatch email, please check your junk mail or spam folders. Otherwise contact us via hello@louiseblack.co.uk and we will be able to re-send your email to you for your reference.

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Size Guide

The following charts will help you match the designer's size scheme for this product to your usual size.

CM IN
  • OUR SIZING

    • 6

      6

    • 8

      8

    • 10

      10

    • 12

      12

    • 14

      14

  • BUST

    • 82

      32.2

    • 85

      33.4

    • 90

      35.4

    • 95

      37.4

    • 100

      39.3

  • WAIST

    • 61

      24

    • 64

      25.1

    • 69

      27.1

    • 74

      29.1

    • 80

      31.5

  • HIP

    • 87

      34.2

    • 90

      35.4

    • 95

      37.4

    • 100

      39.3

    • 105

      41.3

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